Shipping policy
Return & Exchange Policy
Updated August 9, 2024
Shipping Policy
Thank you for visiting and shopping at Retail Galore Store. We want you to be completely satisfied with your purchase from Retail Galore Store. If for any reason you are not satisfied with your purchase, you may return it for a full refund within 30 days of receipt. We also offer exchanges for items that are defective or damaged upon receipt.
To initiate a return or exchange, please contact our customer service team. Please note that items must be returned in their original packaging and condition. With our easy and hassle-free return and exchange policy, you can shop with confidence at Retail Galore Store.
The following are the terms and conditions that formulate our Shipping Policy:
We ship directly from multiple warehouses as soon as the order is processed. If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order (IF ANY) will be calculated and displayed at checkout. If your order total is less than $50 USD, you will incur a $4.95 Shipping and Handling Fee within U.S. borders. All countries outside the border of USA will incur $19.95 Shipping and Handling Fee for orders under $50.00 All USA and International customers will receive FREE Shipping for orders over $50.00
* US 3-6 Business Days with maximum of 7-15 Business Days
* All Other Countries to be determined at placement and confirmation of order.
* Delivery delays can occasionally occur (natural disasters, pandemics, situations out of the seller’s control).
Shipment Confirmation & Order tracking
A tracking number will be added to your order details as soon as they are available. You will be notified via email so that you can keep track of the delivery status every step of the way. Once your order is shipped, you will receive a package tracking number assigned to you through email. We use many different shipping companies including UPS and USPS. Whichever company ships your order, we use tracking numbers, and one such company we use to track your merchandise is 17-Track. Also included in your email with your purchase, you will see an orchid-colored clickable button at the bottom to take you directly to this site to check on the current location of your order.
Important message about the worldwide COVID-19 situation:
Unfortunately, there are areas of the globe still suffering from Covid-19. On behalf of everyone at Retail Galore Store, our hearts go out to all those impacted by COVID-19. As always, we are focused on the health and safety of our employees, and our customers.
We are a small family-owned business and we are shipping orders normally. Please be assured that as individuals, we are all practicing social distancing, frequently washing our hands, frequently sanitizing our equipment, and making sure the products we ship are clean and safe.
Due to these security measures, which currently take place everywhere internationally at all companies, there may sometimes be delays in the delivery of our packages. We guarantee that you will receive your parcel – but if your parcel is affected by a delay, we kindly ask for your understanding, and if the delay is exceptional, will offer to you discounted coupons towards your next purchase via email and our website to compensate for any unexpected delay of your order.
Customs, Duties, and Taxes
Retail Galore Store Shop is not responsible for any customs and taxes applied to your order if shipped internationally from the USA. While we do have overseas shippers, we will always seek to oversee and double-check on shipping for each individual customer to ensure that unexpected charges do not occur. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). If a package is returned to us due to unpaid customs, taxes, or return to the sender, we will refund the cost of the product and retain the shipping charges.
Damages
If you receive damaged merchandise, please take a picture and email us the picture at returns@RetailGaloreStore.Shop right away. We will only replace damaged goods within 48 hours of receiving your order.
Return & Exchange Policy
We understand that sometimes items may need to be returned. For returns, please ensure the item is in its original condition and packaging, with all tags attached. You can initiate the return process by contacting our customer service team within 30 days of receiving your order.
Our team will provide you with a return authorization and shipping label. Once the returned item is received and inspected, we will issue a refund to your original payment method. Please note that certain items, such as personalized or final sale items, may not be eligible for return.
To be eligible for a return
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return
You can contact us at returns@RetailGaloreStore.Shop, or using our "Contact Us" page. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at returns@RetailGaloreStore.Shop, or using our "Contact Us" form provided for you on our website.
Damages and Issues With Your Product
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right for you.
Exchanges / Replacements
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases NOR do we even offer to sell such items. Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund also.
For more information on our return policy, please refer to our website or contact our customer service team for assistance.
We reserve the right to make changes, provisions and updates to the shipping policy as needed.
Gary@RetailGaloreStore.shop
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